Terms and Conditions of Sale

The terms and conditions apply to the supply of all goods sold by MELCO Technologies to the customer (end user customer not reseller customer).

Consumer Guarantees Act

If the goods have been acquired for business purposes, the terms of the Consumers Guarantees Act 1993 shall not apply.

Returns Policy

If the goods have been accepted (for credit, replacement or refund at the sellers discretion) they must be returned at the buyer's expense in original condition and packaging with the proof of purchase. Any goods that the seller has agreed to return, may incur a restocking fee of up to 15% off the initial invoiced price. Please Note: Choose your product carefully as once opened MELCO Technologies will not accept any returns unless they have become faulty. Clams of faulty CISS product must be returned at the buyer's expense and will be tested by MELCO Technologies and confirmed before replacement is given. Misuse or improper installation cannot be claimed as a faulty product. If the product is found not to be faulty, an inspection fee of $ 45.00 per hour excluding GST may apply and be payable before the product is returned. (customer will be advised in writing) Please Also Note: MELCO Technologies CISS products presently hold a less than 3% out of box failure rate.

Credit Card Transactions

Credit Card transactions can be cancelled by contacting Melco Technologies atsales@melcotechnologies.co.nz or contacting your nearest bank.

CISS Technical Assistance

MELCO Technologies provide Technical Assistance on their web-site for CISS customers. Assistance includes: Videos and Manuals on the correct installation procedures and a section dedicated to frequently asked CISS questions. MELCO Technologies also make available the access for customers to email questions on CISS installation that have not been covered in the frequently ask questions contained in their web-site.

Pricing

All prices are in New Zealand dollars and payment must be made by Visa, Master Card, or Bank Transfer prior to the delivery of your order.
Payment details are as follows:

Credit Card

Visa or Master Card (Paystation Secure On-line Payment)

Fund Transfer

To: MELCO Technologies

To: BNZ

To: Account Number: 020500 0486190 00


Although every effort has been made to ensure all details and pricing is correct, MELCO Technologies do not take any responsibility for errors or omissions. All prices will be as at the date of the confirmed order. However, given the nature of the goods we supply, availability, price and specifications can change rapidly. We therefore accept no liability should any of the goods become unavailable, prices or specifications change from those presented. However we will endeavor to advise of any changes before the dispatch of the goods. Ownership of goods sold by MELCO Technologies does not pass to the purchaser, until payment or outstanding charges are received in full. All prices given are inclusive of GST.

Delivery

MELCO Technologies provide a flat rate courier fee of $ 10.00 for nation-wide delivery per purchase. For urgent service or bulk items, additional freight charges may apply. All deliveries are generally, shipped overnight or within 5 -7 working days once payment has been received. All claims for shortage or damage during delivery must be made to MELCO Technologies within 7 days of the date of delivery. Where products appear to be damaged or missing you must contact us immediately. We will make every effort to ensure delivery of products is on time, but will not be liable to you for any loss or damage arising in any way from delay in delivery. If delivery is delayed for more than 7 days, the customer will be notified and a refund option will be provided.

Disclaimer

Continuous Ink Supply Systems are aftermarket kits for Inkjet printers and are not covered under the original printer manufactures warranty. There use may invalidate the original printer manufactures warranty.

MELCO Technologies Continuous Ink Supply Systems are fit for the purpose in which they have been designed. Although technical support and assistance is available, MELCO Technologies take no responsibility from the end user in the incorrect installation or misuse of the product resulting in damage to the printer.

Customer Data Privacy Policy

We may collect personal information in the process of conduction business. That personal information may be obtained directly from you, via another contact in your organisation or through a third party who we believe has informed you that your details may be provided to us. The personal information we collect will be only that which is necessary for the conduct of our business and our relationship with you or your organisation. We will not use, or share your personal information with any third party without your express written permission. We will take all responsible steps to ensure that the personal information we hold about you is accurate. You are entitled to have access to that information, to request correction of the information we hold, and request that there be attached to the information a statement of the correction sought but not made.